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Appointmentsappointment_1

Surgeries are by appointment only and these can be made either by on-line booking, dropping into the surgery reception desk or by telephoning 0300123 1468

We aim to see any urgent patient requests on the same day. To be able to maintain this policy we require some flexibility with patients that if the problem is of a non-urgent nature then to book in advance.

To book non-urgent appointments please telephone after 13:00 on Monday, Tuesday and Wednesday. On Thursdays please call before 13:00 as we are closed in the afternoon and on Fridays you can call when it's convenient for you (during surgery hours).

To book on line click the link at the top of this page. You must first make sure you have a username and password which is unique to you. This is available by coming to the surgery and asking the receptionist as you must provide ID. 

Please note that only GP appointments can be booked online due to the fact that nursing consultation times vary depending on the problem.

Practice nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We have a high number of 'Did Not Attend' and appointments are precious which makes non attenders wasting an appointment that could have been used for an emergency. Your thought-fullness and co-operation is appreciated in not wasting appointments.

 

EXTENDED - PRIMARY CARE SERVICES - ACCESS FOR PATIENTS

The practice aims to provide appointments for all patients and in order to provide for patients only able to reach the service in the extended hours after 6.30pm, we advise you to call the practice and we will be able to advise any availability in the extended hours primary care service - please visit the following link to know more about what extended access for patients is:

https://www.stokeccg.nhs.uk/stoke-your-services/extended-primary-care-services

For an emergency when the surgery is closed please call 111 to be signposted to the correct out of hours service. Life threatening emergencies are 999 or A&E.

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Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website