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Practice News (Please scroll down for more news)

Please allow 48 hours for prescription orders to be ready and do not call the surgery to ask if ready just collection from your designated place of collection - thank you to help us prevent incoming call congestion.

Please ask for your password to access online services - order your repeat medications, book GP appointments and see a summary of your medical records - for full access of your records you need to apply for authorisation. Please come into reception to ask for your online username/password (please bring ID) and help.

Electronic prescribing is now available from the Practice. Your prescriptions can now be sent electronically to a nominated chemist. This means that you don't have to wait for the chemist to collect your paper medication script or for you to come to the surgery to collect your medication script. If this is of interest to you please contact reception or go to your pharmacist of choice to set this up.

All registered patients at the practice are designated to a named GP. Having a named GP on your records does not affect whom you choose to see. You can call the surgery to check who your named GP is.

To maintain continuity for your medical care we advise that you try to see the same GP if you are coming for an ongoing problem.

Please have a look at our 'Minor illness' section under the further information area below. It includes useful advice with regards to coughs/colds/flu and diarrhoea management.

Dont forget that your local pharmacy can offer advice for minor ailments giving over counter remedies or medication if you are entitled to free prescriptions. This can often be the better treatment as antibiotics do not work on viral infections and common minor ailments.

We are looking for patients to join our Patient Participation group . We need a broad range of backgrounds/types of patients so if your interested get in touch either via the online form or asking at reception. If you would simply like to know more about it then please ask.

SMS service - We have a system where we can send appointment confirmation, reminders and test results via SMS/text messaging. If this interests you please can you update your telephone including mobile numbers with the receptionist.

DNA's - We are continuing to get unattended appointments and not informing the practice. This is waste of appointments that could have been given to other patients. Please can we remind you to make sure you inform the practice if you are unable to attend your appointment.

Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

book or cancel appointments online
renew or order repeat prescriptions online
view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

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Welcome to Dr Shahs & Talpur Surgery at Hanford Health Centre

CQC Rating - GOOD

Explore the site which is packed full of useful information.

Your Health in Safe Hands

The team are here to provide all patients with a professional and caring healthcare experience in friendly and personal surroundings. With discretion and confidentiality guaranteed your welfare is safe, secure and in good hands.

All patients are allocated an accountable named GP. If you wish to know the name of your accountable GP, please ask at reception. Patients still have a choice of which GP they see but we do ask for continuity of care if possible.

Access

The health centre has access for both wheelchairs and pushchairs and free onsite parking.

Join Us:

Registering is easy with on-line application forms or register at the surgery's reception. Registration is only complete when you have shown ID evidence and address verification.

Before registering please check your postcode is within our practice boundary, this is under the tab new patients.

PATIENT ONLINE ACCESS VIA PATIENT ACCESS

The practice offers patients facilities to book, view amend and cancel appointments online.

This practice also offers patients the facility to order online and view / print a list of their repeat prescriptions, medicines and appliances.

The practice offers patients facilities to view online, export or print any summary information from their records, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patients.

Please contact reception for more information and provision of a password.

Friends and Family

Take our Friends and Family Test Here

Patient participation group (PPG) - A patient lead meeting

Would you like to have a say about the practice and help improve services? Why not join the PPG? Please send us your details via following the link on the right side of the page or at the reception and we will get in touch. Alternatively, please do pass your views or opinions for the group to discuss, you can do this by submitting your topic or matter in writing and handing in to Reception.

We kindly request our patients to help us reduce the volume of incoming calls by not phoning the surgery to ask if your prescription is ready. By allowing the 48 hours for turnaround of your script you need only go to collect your prescription from your designated pharmacy or from the surgery.

Drs Shah & Talpur is a GP Practice within Hanford Health Centre. Hanford health centre holds community clinics that are booked directly with the health centre and has a separate phone line to the practice and we cannot transfer calls across to the health centre. If you require to make an appointment for their clinics such as Phlebotomy, Podiatry... or any enquiries, you need to call Hanford Health Centre - 0300 123 0974.

Drs Shah & Talpur surgery IS NOT responsible for the booking or cancellation of blood test appointments - Phlebotomy is part of the health centre. Currently their answer machine message sounds like it is directing the caller to ring the surgery which is not correct, please do not waste your call to us and ensure you ring 0300 123 0974 for blood test appointments.

EXTENDED - PRIMARY CARE SERVICES - ACCESS FOR PATIENTS

The practice aims to provide appointments for all patients and in order to provide for patients only able to reach the service in the extended hours after 6.30pm, we advise you to call the practice and we will be able to advise any availability in the extended hours primary care service - please visit the following link to know more about what extended access for patients is:

https://www.stokeccg.nhs.uk/stoke-your-services/extended-primary-care-services

For an emergency when the surgery is closed please call 111 to be signposted to the correct out of hours service. Life threatening emergencies are 999 or A&E.

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