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Please allow 48 hours for prescription orders to be ready and do not call the surgery to ask if ready just collection from your designated place of collection - thank you to help us prevent incoming call congestion.

Please ask for your password to access online services - order your repeat medications, book GP appointments and see a summary of your medical records - for full access of your records you need to apply for authorisation. Please come into reception to ask for your online username/password (please bring ID) and help.

Electronic prescribing is now available from the Practice. Your prescriptions can now be sent electronically to a nominated chemist. This means that you don't have to wait for the chemist to collect your paper medication script or for you to come to the surgery to collect your medication script. If this is of interest to you please contact reception or go to your pharmacist of choice to set this up.

All registered patients at the practice are designated to a named GP. Having a named GP on your records does not affect whom you choose to see. You can call the surgery to check who your named GP is.

To maintain continuity for your medical care we advise that you try to see the same GP if you are coming for an ongoing problem.

Please have a look at our 'Minor illness' section under the further information area below. It includes useful advice with regards to coughs/colds/flu and diarrhoea management.

Dont forget that your local pharmacy can offer advice for minor ailments giving over counter remedies or medication if you are entitled to free prescriptions. This can often be the better treatment as antibiotics do not work on viral infections and common minor ailments.

We are looking for patients to join our Patient Participation group . We need a broad range of backgrounds/types of patients so if your interested get in touch either via the online form or asking at reception. If you would simply like to know more about it then please ask.

SMS service - We have a system where we can send appointment confirmation, reminders and test results via SMS/text messaging. If this interests you please can you update your telephone including mobile numbers with the receptionist.

DNA's - We are continuing to get unattended appointments and not informing the practice. This is waste of appointments that could have been given to other patients. Please can we remind you to make sure you inform the practice if you are unable to attend your appointment.

Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

book or cancel appointments online
renew or order repeat prescriptions online
view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Patient Online Access Via Patient Access or NHS App

The practice offers patients facilities to book, view amend and cancel appointments online.

This practice also offers patients the facility to order online and view / print a list of their repeat prescriptions, medicines and appliances.

The practice offers patients facilities to view online, export or print any summary information from their records, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patients.

Please contact reception for more information and provision of a password.

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Welcome to Dr Shahs & Talpur Surgery at Hanford Health Centre

The staff and doctors and nurses at the practice wish our patients to know that your health and well-being is our priority and we are here to help you to the best of our means. We do receive unfair comments and behaviour towards staff that are trying to help in the best way possible whilst still having to abide by guidance for everyone's safety during these unprecedented times.

COVID-19

For the ongoing duration the practice has cancelled online appointment booking to control triage and safety.

Telephone consultations remain in place at our surgery for your safety, please explain your problem to our Patient Care Navigators who will book you an appropriate appointment. Telephone consultations with the GP will efficiently resolve your problem or triage you should you be required to be seen face to face; you may be invited to have a video consultation which requires your consent before commencing.

All prescriptions are now being sent electronically to your nominated pharmacy (EPS). Please ensure you nominate an appropriate pharmacy for prescription collection or delivery or this will be designated for you.

We are suggesting that you obtain your online access for ordering of prescriptions. Please use either Patient Access or download the NHS App. To obtain a password and linkage key, your ID is required, again please contact reception as to how we can obtain this without you needing to present at the surgery.

Also, to be aware that if having any urgent medication such as antibiotics as an example, that you request the doctor issuing the medication does so to an alternative pharmacy and not a nominated one that only posts your medications as this will sufficiently delay receiving any urgent medication required.

Your Health in Safe Hands

The team are here to provide all patients with a professional and caring healthcare experience in friendly and personal surroundings. With discretion and confidentiality guaranteed your welfare is safe, secure and in good hands.

All patients are allocated an accountable named GP. If you wish to know the name of your accountable GP, please ask at reception. Patients still have a choice of which GP they see but we do ask for continuity of care if possible.

Access

The health centre has access for both wheelchairs and pushchairs and free onsite parking. REMEMBER TO ENTER YOUR CAR REGISTRATION WHEN USING THE CENTRE.

Join Us:

Registering is easy with on-line application forms or register at the surgery's reception. Registration is only complete when you have shown ID evidence and address verification. Before registering please check your postcode is within our practice boundary, this is under the tab new patients.

Hanford Health Centre Community Clinics

Drs Shah & Talpur is a GP Practice within Hanford Health Centre. Hanford health centre holds community clinics that are booked directly with the health centre and has a separate phone line to the practice and we cannot transfer calls across to the health centre. If you require to make an appointment for their clinics such as Phlebotomy, Podiatry... or any enquiries, you need to call Hanford Health Centre - 0300 123 0974.

For an emergency when the surgery is closed please call 111 to be signposted to the correct out of hours service. Life threatening emergencies are 999 or A&E.

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