CORONA VIRUS PATIENT NOTICE
Due to the corona virus outbreak we have been advised to remove our online booking so that all appointments can be triaged prior to being made. We apologise for the inconvenience this may cause at this time, but we have to ensure the safety of ALL our patients and staff. Thank you.
Telephone consultations are in place and you may be invited to have a video consultation which requires your consent before commencing.
All prescriptions are now being sent electronically to your nominated pharmacy (EPS). Please ensure you nominate an appropriate pharmacy for prescription collection or delivery.*
We suggest that you obtain your online access for ordering of prescriptions. Please use either Patient Access or download the NHS App. To obtain a password and linkage key, your ID is required, again please contact reception as to how we can obtain this without you needing to present at the surgery.
*We need to bring to patient attention when selecting a nominated pharmacy to have their scripts delivered by post, that they are doing so with the understanding that postage presently may take longer!
Also, to be aware that if having any urgent medication such as antibiotics as an example, that you request the doctor issuing the medication does so to an alternative pharmacy and not a nominated one that only posts your medications as this will sufficiently delay receiving any urgent medication required.
Remember A&E is for life threatening emergencies only!
EXTENDED - PRIMARY CARE SERVICES - ACCESS FOR PATIENTS
The practice aims to provide appointments for all patients and in order to provide for patients only able to reach the service in the extended hours after 6.30pm, we advise you to call the practice and we will be able to advise any availability in the extended hours primary care service - please visit the following link to know more about what extended access for patients is: https://www.stokeccg.nhs.uk/stoke-your-services/extended-primary-care-services
Friends & Family Test is how the NHS want you to have the best possible experience of care. It is based on one simple question which you can answer either on-line through the website on-line services or at the surgery on any visit whether that be for an appointment or just picking up a script. We would like to thank you for your support and co-operation in completing the test.
The results of our Friends and Family Test continue to be reviewed on a monthly basis. We are very thankful to our loyal patients who are submitting a positive response of extremely likely to recommend the practice to friends and family. Any comments whether as positive or negative feedback are reviewed at our Patient Participation Group meetings.
Patient participation group (PPG) - A patient lead meeting
Would you like to have a say about the practice and help improve services? Why not join the PPG? Please send us your details via following the link on the right side of the page or at the reception and we will get in touch. Alternatively, please do pass your views or opinions for the group to discuss, you can do this by submitting your topic or matter in writing and handing in to Reception.
Taking your medication into countries when travelling abroad
For information about taking your medication into countries when travelling abroad, please check the consulate website of the country travelling into; please do not waste a GP appointment as they are unable to advise you what drugs are allowed. Evidence of your medication is not accepted if the drug is prohibited.
PLEASE UPDATE YOUR MOBILE NUMBER AT RECEPTION OR ONLINE
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Hanford Health Centre in the last financial year was £27,421 before Tax and National Insurance. This is for 2 full time GPs, 4 part time GPs and 1 locum GP’s who worked in the practice for more than six months.”